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A Total Cloud IT Managed Services

Tides Canada leans on Softlanding as an IT Managed Services Provider to monitor, manage and resolve IT systems so they can focus on what's important - their business.

  • 160+ employees
  • National charity promoting social equity and economic prosperity across their three locations in Canada. Headquartered in Vancouver, BC
  • Non-profit Organization

Challenge

  • With only 2-3 IT personnel to support their three offices and 160 employees spread across Canada, Tides Canada needed technical support to ensure steady service during peak periods of the workday coast to coast

  • Day-to-day support and sustainment activities consumed much of their in-house IT resources - leaving strategic IT planning at the wayside  

  • IT processes and platforms were siloed and needed to be streamlined and supported

Solution

  • Tides Canada looked to Softlanding through their IT ROI  managed services, for assistance in consolidating and moving their IT environment to the cloud while also helping them to managing day-to-day support and sustainment activities that usually consumed much of their in-house IT resources.

  • Softlanding's IT Managed Services have improved Tide Canada's ability to operate their three locations in an "always available" manner.

  • Softlanding's after-hours support helps Tides Canada keep their operations running at all time to avoid any workplace downtime.

The Results

  • Reduced Ad-Hoc Technical Support

  • By having support readily available, Tides Canada has improved efficiency and has reduced the cost of ad-hoc technical support.

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A Partnered Approach to Managed Services

As a solutions provider with a personal interest and industry knowledge of enabling technology to help clients advance their mission, Softlanding acts an advisory partner that compliments their internal IT team helping them achieve their goals while also providing assurance that their IT environment is secure and available 100% of the time.

Time to Focus on Strategic Priorities

Now with Softlanding as a managed service partner, Tides Canada has more time to allocate to projects to keep pace with organizational goals and demands.

Transferrable Support Bucket to Use Towards Strategic IT

Additionally, the benefit of having Softlanding's transferable reactive support hours bucket gives greater motivation for Tides Canada to improve their IT technologies.

"Softlanding has exceeded our expectations in understanding our organization inside and out to provide us with trustworthy technology solutions within our means. They have our best interests in mind, acting more like a partner than a vendor. Their transferable support bucket helps us save for future technology investments."
Elena Yepes
IT Manager, Tides Canada

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