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Leveraging New Technology to Provide Better Service  

Softlanding assisted Prospera to improve the productivity and service of their business with a crucial intranet upgrade.

  • 800+ employees
  • One of the largest credit unions in Canada with 16 branches across BC
  • Prospera helps over 63,000 members find financial freedom through the delivery of high-touch financial services and products

Challenge

  • An advocate of productivity enhancement through technology, Prospera was invested in SharePoint 2003, which housed the company's goodprospects intranet, and they relied on SharePoint as a crucial part of day-to-day business

  • Needed to improve system performance, access to knowledge and usability with up-to-date technology  

  • Looking for a qualified partner to update their system to SharePoint 2010

Solution

  • Prospera looked for an established business specializing in SharePoint and a certified team with demonstrated experience working on projects of the same scope and size, and found Softlanding's breadth of experience to be impressive in nature

  • Softlanding’s phased approach to the project made it easier to narrow things down and gave Prospera the the ability to easily communicate or collaborate with both teams.

  • Prospera was consistently consulted by Softlanding on best training practices and governance so they could enjoy optimal uptake and functionality of the new system going forward.

The Results

Infrastructure Improvements

Prospera noticed numerous benefits as a result of the upgrade including improvements in infrastructure resilience, availability, and performance.

Simpler and Easier to Use Intranet

Prospera now has a much better and simpler information architecture, refreshed visual design, as well as a much-improved Search feature. Information is easier for staff to find and it's current and relevant to fit their needs.

Motivated Employees

These improvements contributed to Prospera's ability to serve members, and it also enhanced the staff experience by getting people excited again.

Re-engaged and Collaborative Staff

The new system has been beneficial in many ways, including the ability to re-engage staff, communicate our intranet's importance and get them onboard from the ground up.

"Softlanding was a great company to work with. They have committed and experienced employees and solid project management. They took accountability for ensuring a successful project from start to finish and at times went above and beyond to ensure that we were satisfied."
Greg Dyck
Chief Information Officer, Prospera Credit Union

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