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The Core of our Exchange ROI Offering:
Technical Account Management
You are assigned a dedicated go-to Exchange expert for issues, questions, and escalations. This individual also works with you via proactive strategic planning engagements to ensure you are getting the most out of your Exchange investment.
Exchange Infrastructure Support and Monitoring
Your Exchange environment is always looked after 24x7 as we perform proactive maintenance, monitoring, and support of your mission critical Exchange infrastructure.
End User Support
Everything from basic how-to ques-tions to technical troubleshooting is covered under the umbrella of our Exchange ROI end user support offering.
Accruable Shared Service Pool
Our Exchange ROI Managed Services are inclusive of shared services that can be used towards: Tier 3 Service Escalations, Strategic Planning Services, Training Services, Disaster Recovery, Consultative Escalations and more. Whatever hours are left can be accrued and tracked month-to-month (annual expiry).