In today’s competitive landscape, technology is essential for any organization that wants to stay ahead of the curve. However, managing your own IT infrastructure can be costly, time-consuming, and risky. That’s why more and more medium sized organizations are opting for managed IT services providers (MSPs) to handle their IT needs.

MSPs are companies that offer a range of IT services, such as network management, cloud computing, cybersecurity, data backup, and disaster recovery, for a fixed monthly fee. By outsourcing your IT needs to an MSP, you can focus on your core business goals, while enjoying the benefits of improved efficiency, security, and scalability. In this blog post, we will explore some of the reasons why you need a managed IT services provider in 2024, and how to choose the best one for your organization.

7 Reasons to Hire a Managed IT Services Provider in 2024

There are many reasons why hiring an MSP can be a smart move for your organization in 2024. Here are some of the most compelling ones:

1. Expertise and Specialization

IT service providers bring a wealth of experience and specialized knowledge to manage the complex IT challenges your organization faces. This allows your business to access a wide range of skills and knowledge in 2024 that may not be available in-house, keeping your enterprise business up to date with very specialized skills, industry trends, and best practices—ensuring your technological infrastructure is in good hands.

2. Cost Efficiency

Partnering with a Managed Service Provider for your IT services can be cost-effective as it eliminates the need to hire and train in-house staff for specialized tasks. By teaming up with an IT service provider for your enterprise business, you won’t have to worry about paying for in-house IT staff, benefits, or costs associated with running your own IT department. On top of that, most providers offer cost-effective solutions tailored to your specific needs, allowing you to redirect your business resources toward other areas of your operation.

3. Proactive Maintenance & Monitoring

Another benefit of outsourcing your IT services to a skilled and reliable MSP is that you can improve the performance and reliability of your IT systems. MSPs can monitor your network, servers, devices, and applications around the clock, ensuring optimal performance and preventing downtime. They can also perform regular maintenance, updates, backups, and patches, to keep your systems secure and up to date. Additionally, they can provide you with reports and analytics, to help you identify and resolve any issues or bottlenecks in your IT infrastructure.

4. Scalability

MSPs can help you adapt to the changing needs and demands of your organization, as you grow or expand your operations. They can provide you with the flexibility and agility to scale up or down your IT resources, as per your requirements. They can also help you migrate to the cloud, which can offer you more storage, speed, and functionality. According to a study by PWC, top-performing organizations are leveraging Managed IT Service providers.

5. Cybersecurity & Compliance

MSPs can help you protect your data and systems from cyberattacks, which are becoming more frequent and sophisticated every year. They can monitor your network, detect, and prevent threats, and respond to incidents quickly and effectively. They can also help you comply with the relevant regulations and standards, such as GDPR, HIPAA, or PCI-DSS. This is especially important in data-sensitive industries, allowing you to remain confident that your business is legally in line, minimizing any potential risks or penalties related to your IT operations.

6. Risk Mitigation

Outsourcing your business IT services to an MSP can help spread and mitigate risks, as they have redundancy measures, backup systems, and disaster recovery plans to ensure business continuity in case of unforeseen events. In the event of critical breakdowns or unforeseen IT issues, partnering with an IT service provider can be an absolute game-changer, making sure your business can get back to its normal operations without much delay.

7. AI Readiness and Adoption

One of the emerging technologies that an IT service provider can help you with is artificial intelligence (AI), which is transforming the way businesses operate and compete in the digital era. AI can enable you to automate processes, optimize workflows, enhance customer experience, generate insights, and create new value propositions for your products and services. However, adopting AI can also pose significant challenges, such as data quality, security, ethics, skills gap, and integration with existing systems. That’s why you need a trusted IT service provider who can help you assess your AI readiness, identify the best use cases for your business, implement the right solutions, and monitor the results and impacts of your AI initiatives.

How to Choose the Best Managed IT Services Provider for Your Organization

Not all MSPs are created equal, and you need to find the one that suits your organization’s needs and goals. Here are some of the factors to consider when choosing an MSP:

  • Reputation: Check the reviews, ratings, testimonials, and references of the MSPs you are considering. Look for their track record, awards, certifications, and partnerships. Ask them for case studies or success stories of their previous or current clients, especially those in your industry or niche.
  • Services: Compare the services and solutions that the MSPs offer, and see if they match your IT needs and expectations. Look for the scope, quality, and frequency of their services, and how they measure and report their results. Ask them for a service level agreement (SLA) that defines their responsibilities, guarantees, and penalties.
  • Communication: Evaluate the communication and collaboration skills of the MSPs you are considering. Look for their availability, responsiveness, and transparency. Ask them how they will communicate with you, how often, and through which channels. Make sure they have a dedicated account manager or team for your organization, and that they understand your culture and values.
  • Cost: Compare the pricing and payment options of the MSPs you are considering. Look for their fees, charges, and discounts, and how they fit your budget and cash flow. Ask them for a quote or proposal that details their services, costs, and terms and conditions.

Hiring a managed IT services provider can be a smart and strategic decision for your organization in 2024. It can help you save costs, improve performance, enhance security, and increase scalability. However, you need to choose the best MSP for your organization, based on their reputation, services, communication, and cost. If you want to learn more on how to choose your managed IT services provider, check our blog post.


In summary, managed IT services can provide your organization with a real competitive advantage in 2024, offering cost-effective, specialized, and secure solutions. By outsourcing your IT needs to a reliable and reputable MSP, you can reduce your monthly expenses, access diverse expertise, protect your business from cyber threats and drive innovation. If you want to learn more about Softlanding’s managed services, feel free to reach out to us.

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Softlanding is a long-established IT services provider of transformation, professional services and managed IT services that helps organizations boost innovation and drive business value. We are a multi-award-winning Microsoft Gold Partner with 13 Gold Competencies and we use our experience and expertise to be a trusted advisor to our clients. Headquartered in Vancouver, BC, we have staff and offices in Toronto, Montreal and Calgary to serve clients across Canada.

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