Capilano University (CapU) is a North Vancouver, BC based teaching-focused university offering a wide range of programs and services to 11,000 enrolled students every year. Capilano University engaged with Softlanding to undertake a crucial SharePoint re-vamp and provide ongoing support moving forward.

CHALLENGE

Lacking experienced SharePoint professionals on staff, Capilano University saw less than reliable results with the consultants they engaged with over time – leading to limited adoption and poor performance of their SharePoint 2013 intranet.

Looking for a qualified partner to help bring their university’s troubled platform to an operable state, Capilano University drew upon Softlanding’s experience within SharePoint to help salvage their existing platform.

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SOLUTION

After a thorough analysis of CapU’s existing platform, Softlanding recommended that it would take less effort and yield a better result to re-package features and customizations to best practice standards ensuring long-term stability; thus, a re-installation project.

Working with CapU stakeholders, Softlanding reviewed SharePoint design and feature requirements:

  • ‘SharePoint Search’ was optimized for CapU relevancy requirements, with the farm integrated with F5 Load Balancer and Access Gateways to improve user access performance
  • Training was also provided to educate key CapU IT staff on long-term adoption practices.

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RESULTS

Fully Stabilized and Simplified SharePoint Platform

Capilano University’s SharePoint environment now functions properly and has a much better and simpler SharePoint infrastructure that provides reliable performance.

With the system fully stabilized, the IT group at CapU is preparing for a campus-wide rollout.

Rich SharePoint Technical Expertise

With the Softlanding team behind them as an on-demand escalation resource, CapU IT staff now spend less time struggling through technical issues and more time working with stakeholders to solve business problems.

24/7 Monitored Support of Users and Infrastructure

Inclusive of user and infrastructure support, Softlanding’s Managed IT Productivity Services monitors CapU’s environment on a proactive basis, managing any problem areas identified and notifying the IT staff of trending issues and relevant updates.

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