Prospera is a BC-based successful financial institution that helps over 63,000 members find financial freedom through the delivery of high-touch financial services and products. Softlanding assisted Prospera in improving the productivity and service of their business with a crucial intranet upgrade.

 

CHALLENGE

An advocate of productivity enhancement through technology, Prospera was invested in SharePoint 2003, which housed the company’s good prospects intranet, and they relied on SharePoint as a crucial part of day-to-day business.

They needed to improve system performance, access to knowledge and usability with up-to-date technology.

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SOLUTION

Prospera looked for a qualified partner specialized in SharePoint and a certified team with proven experience on projects of the same scope and size and found Softlanding’s breadth of experience to be impressive.

Softlanding’s phased approach to the project made it easier to narrow things down and gave Prospera the ability to easily communicate or collaborate with both teams.

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RESULTS

Infrastructure Improvements

Prospera noticed numerous benefits as a result of the upgrade including improvements in infrastructure resilience, availability, and performance.

Simpler and Easier to Use Intranet

Prospera now has a much better and simpler information architecture, refreshed visual design, as well as a much-improved Search feature. Information is easier for staff to find and is current and relevant to fit their needs.

Re-engaged & motivated employees

These improvements contributed to Prospera’s ability to serve members, and it also enhanced the staff experience by getting them re-engaged and onboard from the ground up.

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