RBC Global Asset Management (RBC GAM) is the asset management division of Royal Bank of Canada (RBC) and includes RBC Global Asset Management Inc. and institutional asset managers BlueBay Asset Management and Phillips, Hager & North Investment Management. With over 1,400 employees, RBC GAM manages more than C$390 billion assets across Canada, the United States, Europe and Asia.

CHALLENGE

RBC GAM was using three corporate intranet portals: RBC GAM (US), RBC Asset Management (Toronto) and PH&N OneSource, which supported all of their employees in their day-to-day tasks. Disintegrated portals left staff members unable to access, communicate, and share knowledge as efficiently as they should have been.

RBC GAM needed to solidify their corporate identity by providing one point of access for all information and bringing together the company culture and vision within one unifying portal.

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SOLUTION

Softlanding developed a custom out-of-the-box intranet using SharePoint to consolidate the three non-integrated portals.

The Softlanding team worked with RBC to create an employee directory that would be included as a central piece of the new intranet, which would allow users to search and browse RBC employees and find extended information in their profiles, making them better equipped to communicate internally.

Softlanding’s project manager handled the full scope of the project, from content migration plan to infrastructure implementation, site collection structure implementation to testing to ensure the success of the project.

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RESULTS

Consistent Branding and Company Culture

The new intranet system met all of RBC GAM’s identified requirements on top of providing common branding and supporting the promotion of a single corporate culture.

Improved Document Management

Immediately after deployment, information was available to all employees, making content more accessible and easy to find for all RBC GAM staff.

Increased Efficiency and Productivity

Overall, the unified intranet system enabled RBC GAM to enhance the quality of internal communication while increasing efficiency, productivity and cost savings.

Reduced Reliance on Email

Reliance on email was reduced due to the increased availability of information on the intranet and staff members were able to adopt clearer structured working methods.

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