The Skype Operations Framework (SOF) Methodology

Softlanding's Office 365 - Cloud PBX Plus offering is a Microsoft Skype Operations Framework aligned offering. The Skype Operations Framework (SOF) is a comprehensive guide and tool-set developed by Microsoft in implementing and managing a reliable, cost-effective communications service based on Skype for Business.SOF methodology.png

A standardized approach to successfully plan, deliver and operate Skype for Business, the Skype Operations Framework is a multi-faceted approach with over 60 documented assets to ensure proper deployment and usage. Softlanding is a featured Skype for Business Microsoft Partner for their investment in developing a SOF-aligned offering in the Cloud.

Softlanding's Office 365 - Cloud PBX Plus Offering, aligned to the Skype Operations Framework, follows three pillars of methodology:

Softlanding helps organizations plan, deliver and operate the Microsoft Skype for Business Cloud PBX platform so that your organization is transitioned from your current phone system as seamlessly as possible and your users experience a reliable full featured unified communication solution.


Phase 1: Plan

Following the Skype Operations Framework, Softlanding will plan to capture business requirements and define architecture and approach through:

An Envisioning Workshop

  • •  Overview of Cloud PBX Architecture
  • •  Training & Adoption Planning
  • •  Roll-out Planning
  • •  Adoption Approach

Readiness Assessment:

  • •  Infrastructure evaluation with Network assessment for bandwidth requirements

Plan For Delivery


Phase 2: Deliver

Following the Skype Operations Framework, Softlanding will deliver high-quality Skype for Business services while driving adoption and initiation operations through:

  • •  Deployment of Skype for Business Cloud PBX architecture and dependencies

  • •  Pilot Group Roll-out 

  • •  UAT, Test and Configuration Update

  • •  Staged Production Roll-out

•  Enablement/Adoption Training 





Phase 3: Operate

Following the Skype Operations Framework, Softlanding will maintain and enhance the delivery of Skype for Business deployments through:

  • •  User Account Management Support (Add, Remove, Change)

    • •  Skype for Business Desktop Client Support & Training

    • •  Handset & Headset Support

    • •  Skype for Business Cloud PBX Configuration Mangement

    •  Call Plan and Dial Plan Management

    • •  Azure Voicemail Support

    • •  Vendor Escalation Management