Capilano University (CapU) is a North Vancouver, BC based teaching-focused university offering a wide range of programs and services to 11,000 enrolled students every year. Capilano University engaged with Softlanding to undertake a crucial SharePoint re-vamp and provide ongoing support moving forward.
CHALLENGE
Lacking experienced SharePoint professionals on staff, Capilano University saw less than reliable results with the consultants they engaged with over time – leading to limited adoption and poor performance of their SharePoint 2013 intranet.
Looking for a qualified partner to help bring their university’s troubled platform to an operable state, Capilano University drew upon Softlanding’s experience within SharePoint to help salvage their existing platform.
SOLUTION
After a thorough analysis of CapU’s existing platform, Softlanding recommended that it would take less effort and yield a better result to re-package features and customizations to best practice standards ensuring long-term stability; thus, a re-installation project.
Working with CapU stakeholders, Softlanding reviewed SharePoint design and feature requirements:
- ‘SharePoint Search’ was optimized for CapU relevancy requirements, with the farm integrated with F5 Load Balancer and Access Gateways to improve user access performance
- Training was also provided to educate key CapU IT staff on long-term adoption practices.
RÉSULTATS
Fully Stabilized and Simplified SharePoint Platform
Capilano University’s SharePoint environment now functions properly and has a much better and simpler SharePoint infrastructure that provides reliable performance.
With the system fully stabilized, the IT group at CapU is preparing for a campus-wide rollout.
Rich SharePoint Technical Expertise
With the Softlanding team behind them as an on-demand escalation resource, CapU IT staff now spend less time struggling through technical issues and more time working with stakeholders to solve business problems.
24/7 Monitored Support of Users and Infrastructure
Inclusive of user and infrastructure support, Softlanding’s Managed IT Productivity Services monitors CapU’s environment on a proactive basis, managing any problem areas identified and notifying the IT staff of trending issues and relevant updates.
"Knowing that we were going to continue working with Softlanding through their SharePoint Managed Services gave us added peace of mind. Because they were going to be supporting our environment long-term, we had added confidence they would put their best work into the initial infrastructure design and implementation project. Engaging as partners fully aligned our interests in ensuring our new environment would be rock solid, trouble-free and future-ready."
Peter Mulholland, Senior Project Manager, Capilano University
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