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Get the Most out of your Skype Investment

A top-notch unified communications solution is one of the most essential pieces of an efficient and integrated business. Skype for Business and its ability to connect people while delivering the freedom to work from anywhere has made it the solution of choice for progressive businesses. But navigating the cost and complexity of achieving long-term optimal maintenance of Skype for Business can be a challenge.

As a Gold certified Microsoft Communications partner, Softlanding has designed Skype ROI to provide comprehensive platform sustainment and support services that help clients maximize the return on their Lync investments. The offering is inclusive of Skype for Business infrastructure management, proactive health monitoring, Skype Phone Edition updates, call quality and usage log reviews, as well as a 24x7 custom support portal through which clients may submit support requests.

Feature benefits can include:

  • Service account management
  • Proactive monitoring of Skype for Business infrastructure
  • Infrastructure support and patch management
  • Skype for Business application management
  • Reverse proxy management long-term employee satisfaction!

The Core of our Skype ROI Offering:

 

Technical Account Management

You are assigned a dedicated go-to Skype for Business expert for issues, questions, and escalations. This individual also works with you via proactive strategic planning engagements to ensure you are getting the most out of your Skype investment.

Skype Infrastructure Support and Monitoring

Your Skype environment is always looked after 24x7 as we perform proactive maintenance, monitoring, and support of your mission critical Skype infrastructure.

Skype Optimization and Adoption

To ensure that staff have a consistently positive experience call quality is monitored and optimized. To maximize user adoption feature usage is tracked and quarterly Skype training webinars are delivered to ensure staff are getting the most out of Skype’s many collaboration features.

Accruable Shared Service Pool

Our Skype ROI Managed Services are inclusive of shared services that can be used towards: Tier 3 Service Escalations, Strategic Planning Services, Training Services, Disaster Recovery, Consultative Escalations and more. Whatever hours are left can be accrued and tracked month-to-month (annual expiry).

Contact Us Today For More Information

Start your digital transformation with an award-winning Microsoft Partner. We'd love to work with your organization to deliver results-driven services and solutions to bring you closer to your digital goals. 

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