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The Core of our Skype ROI Offering:
Technical Account Management
You are assigned a dedicated go-to Skype for Business expert for issues, questions, and escalations. This individual also works with you via proactive strategic planning engagements to ensure you are getting the most out of your Skype investment.
Skype Infrastructure Support and Monitoring
Your Skype environment is always looked after 24x7 as we perform proactive maintenance, monitoring, and support of your mission critical Skype infrastructure.
Skype Optimization and Adoption
To ensure that staff have a consistently positive experience call quality is monitored and optimized. To maximize user adoption feature usage is tracked and quarterly Skype training webinars are delivered to ensure staff are getting the most out of Skype’s many collaboration features.
Accruable Shared Service Pool
Our Skype ROI Managed Services are inclusive of shared services that can be used towards: Tier 3 Service Escalations, Strategic Planning Services, Training Services, Disaster Recovery, Consultative Escalations and more. Whatever hours are left can be accrued and tracked month-to-month (annual expiry).