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Comprehensive Enterprise Security and Productivity with Microsoft 365

The workplace is transforming: changing employee expectations, more diverse and globally distributed teams, and an increasingly complex threat landscape are producing a new culture of work. 

Microsoft 365 is an integrated solution that brings together best-in-class productivity tools, security and device management capabilities to enable organizations to better manage and support in-and-out of office workers. Comprising of Microsoft's best selling products, Microsoft 365 brings together the best-in-class productivity and collaboration capabilities of Office 365 with device management and security solutions to safeguard business data. 

Transform your Workforce with Microsoft 365

 

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Achieve more together

Create, connect, and collaborate with people, inside and outside your company.

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Anywhere it matters

Enable your people to be productive anywhere, on their favourite device. 

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Always-on Security

Help protect your data and devices from one simple dashboard that is always up to date.

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Simplified for Business

Manage all of your IT services in one place and minimize the work so you can foxus on what matters: your business.


 

Microsoft 365 'ROI' Managed Services

Softlanding takes the complexity out of deploying, managing and staying up-to-date on the ever-evolving enterprise platform. By engaging Softlanding as your strategic platform support provider your IT team can focus on activities which directly impact the business and we will ensure that users are supported properly and that the organization maximizes their investment into the many productivity applications available within the platform.


Softlanding’s Microsoft 365 ROI Managed Services offering is designed to provide services ranging from support, security, training & adoption, strategy, business value mapping to proactive engagement with business units in the piloting of new productivity products. Investing in these activities is an essential contributor to maximizing your investment in the platform and the productivity of staff.

Discover the service that's right for you

 

SLA 

Coverage Response Time*

 

Operate

 

9-5 PM PST, M-F

24 Hr Response Time

 

Optimize

 

9-8 PM PST, M-F

8 Hr Response Time

 

Transform

 

24 / 7 Coverage

30 Minute Response Time

 


 

 

 

 

 

 

 

 

SCOPE

 

 

 

 

 

 

 

 

Service Mangement

  • Assigned Service Delivery Contact, Ticket and SLA Repsonse Management, Quarterly Operational Review including Service Metrics

Service Support and Support Type

  • 2 Support Contacts
  • Support Type: T2/T3

Applications

  • Email + 1 App

 

 

 

 

 

 

 

 

 

 

 

Service Mangement

  • Operate + Quarterly Business Review
  • On-boarding & Off-Boarding (Moves, Adds, Changes), License Management

Service Support and Support Type

  • 10 Support Contacts
  • Support Type: T2/T3

Applications

  • Email + 3 Apps

Adoption

  • Adoption Reporting, Quarterly Training Webinars, Quick-help Video Portal

Strategy

  • Strategy on Apps chosen/supported

Custom Requests: Available upon additional fee

 

 

 

 

 

Service Mangement

  • Monthly Meetings + Optimize + Strategy Review
  • Optimize + O365 Infrastructure mangement including Azure AD Connect, ADFS, DNS, etc., Infrastructure Optimization & Automation

Service Support and Support Type

  • Unlimited Support Contacts
  • Support Type: T1/T2/T3

Applications

  • All Office 365 Applications

Adoption

  • Optimize + Business Unit Application Roll-out Change Management & Best Practices

Strategy

  • Strategy Roadmap Creation + Quarterly Updates, Communication & Collaboration Strategy, Organizational Business Value Chain Mapping, Service Enhancement, Business Intelligence Reporting, Compliance, Governance.

Custom Requests: Available upon additional fee


 

 

 

PREREQUISITES

 

 

  • Minimum 250 users
  • Softlanding performs Office 365 migration or migration has been completed and environment is stable.
  • Minimum 125 users
  • Softlanding performs Office 365 migration or migration has been completed and environment is stable.
  • Minimum 100 users
  • Softlanding performs Office 365 migration or migration has been completed and environment is stable.
  • Onboarding process & fee subject to agreement size

A Unique Service Approach

By leveraging Softlanding as your Microsoft 365 Managed Services Provider, you can get to what’s important and reduce risk, at a lower, more predictable cost. Receive worry-free IT around-the-clock proactive monitoring and response services for your most comprehensive enterprise platform.

 

Monthly Fixed Fee Costs

Reduce the ambiguity of budgetary costs with monthly fixed costs for the sustainment of your environment.

Holistic Approach to IT

Access a team of highly skilled and accredited technical consultants to monitor and deliver enterprise-class solutions.

On-going Platform Monitoring and Proactive Maintenance

Utilizing tools like Power BI, we obtain real-time business analytics to access the health and security of your environment.

Accruable Shared Service Pool

Roll-over unused support hours, month-to-month to be redeemed for Tier 3 service escalation, training, disaster recovery and/or strategic planning within our Transformational Services Portfolio.

End-to-end Infrastructure Support

Whether its SharePoint, Exchange, Skype for Business, System Center, Azure, O365 or your whole IT infrastructure - we got you covered so you can focus on what matters most - your business.

Strategic IT Planning

We have your end-goal in mind. With our Shared Services Pool, your unused monthly investment will be bucketed towards strategic projects to get you towards your ideal IT goal.

"Softlanding has exceeded our expectations in understanding our business inside-and-out to provide us with trustworthy technology solutions within our means. They have our best interests, acting more so like a partner rather than a vendor. Their transferable support buckets within our Office 365 managed services engagement help us save for future investments towards our IT environment."
Elena Yepes
IT Manager, Tides Canada

Contact Us Today For More Information

Start your digital transformation with an award winning Microsoft Partner. We'd love to work with your organization to deliver results-driven services and solutions to bring you closer to your digital goals. 

Contact Us