Unlock Seamless Communication with our Teams Voice Managed Service

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Microsoft Teams offers advanced voice and phone features, enhancing communication and collaboration for organizations. With VoIP, Calling Services, Operator Connect, and Direct Routing, it’s the ideal platform for seamless teamwork. Our Teams Voice Managed Service provides an all-in-one solution, boosting productivity and easing IT burdens. Elevate your business communication to the next level.

 

Our Approach

Our Microsoft Teams Voice Managed Service empowers you to harness the full potential of Microsoft 365’s robust calling capabilities. In today’s evolving workplace landscape, Teams and other Microsoft 365 applications are revolutionizing collaboration across diverse sectors. Teams Voice revolutionizes communication by enhancing efficiency, quality, accessibility, and security for small teams embracing hybrid work or global enterprises connecting across continents. No matter how you leverage Teams Voice, our support ensures that your organization maximizes its benefits.

Our Teams Voice Managed Service

Helpdesk & Support

  • Triage with customers helpdesk to address end-user requests
  • Troubleshooting & resolution of support tickets within SLA
  • Day-to-day support of Auto Attendants, call queues, & groups
  • Fulfillment of adds, moves and changes to users & policy for Teams voice
  • Attend to user hardware needs (with vendor support)
  • Microsoft Teams Room support
  • Telephony provider and resulting equipment support

Analytics & Reporting

  • Incident and problem management metrics
  • Call quality reporting
  • User, meeting, call queue, and call volume insights
  • Quarterly meetings to review KPIs
  • Third-party products & integrations

Proactive Monitoring & Maintenance

  • Remote management
  • Proactive Monitoring
  • Peripheral patching and updates
  • Preventive Health Checks
  • Telephony equipment monitoring and maintenance

Optimization

  • Performance analysis & trending
  • License & calling plan optimization
  •  Teams App Integration support

En savoir plus

Experience the power of seamless communication with our Teams Voice Managed Service. Explore our tailored packages designed to elevate your business connectivity.

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