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The Softlanding Office 365 ROI service offering is designed to provide comprehensive Microsoft Office 365 platform management, adoption planning, analytics, training, and support services to ensure a smooth transition to cloud-based services and the ongoing return on your investment into Office 365.

Microsoft Office 365 eliminates the complexity of managing and maintaining on-premises infrastructure and application workloads but does not eliminate the day to day administration and support of end users. The end user experience is still dictated by a complex mix of end user device hardware, software, and third-party services working in concert all day, every day. Issues will inevitably arise and when they do, IT needs to respond with lightning speed so your staff and teachers can carry on. With Softlanding’s Office 365 ROI team of trained professionals you don’t have to go it alone. We here to help support your onsite IT and facilities teams to minimize the stress of adopting new technology, the day to day management activities and keeping users happy and productive.

The O365-ROI service offering is built on Softlanding’s managed services support infrastructure which includes the tools, processes, and people to provide 24x7 support backed by service level specific response times. Clients can submit support requests through email, phone or through their custom
support portal 24x7.

The most appropriate mix of services and the effort required to provide these services is unique to the business needs and overall characteristics of each client. Softlanding's scope of services for our Office 365 ROI managed services includes and are not limited to the following:
 

Service Delivery Management

A Softlanding Service Account Manager is
assigned. The SDM is responsible for ensuring that proactive and reactive service delivery is performed in an efficient and timely fashion.

Monthly Service Review Meetings

This key client touch point is used to provide an update and reporting on reactive service delivery (support) and proactive tasks.

Office 365 Dependency Monitoring

Proactive monitoring of O365 dependencies
(excludes internal network infrastructure and firewalls)

Adoption & Strategy Services

Monthly review of Office 365 roadmap, organizational challenges, opportunities, & priorities. Strategic advisory on how to best leverage Microsoft licensing and resources to address communication challenges and optimize staff and teacher productivity.

Shared Services Pool

We have your end-goal in mind. With our Shared Services Pool, your unused monthly investment will be bucketed towards strategic projects to get you towards your ideal IT goal.

Why are our Managed Services unique?

 

Enterprise-grade Expertise

We are an Enterprise-grade Managed Services Provider with a deep technical bench of IT best practices, strategies and technology platform experience. 

As one of three  'Tier-1' Microsoft Gold Competency partners, we are experienced to work alongside your organization to either support your in-house team by taking on sustainment responsibility for specific technologies or helping you transform your technology challenges into strategic business assets.

Transparent Costs

Honesty is the best policy and we're a firm believer in that.  

Born and bred in Vancouver, BC - our entire Managed Services support team is based and operated in Canada! As true Canadians, we maintain our integrity by providing full transparency and accountability for the service we provide you with full cost breakdowns, monthly meeting minutes, and performance reports using live data provided on a Power BI dashboard.

At Softlanding, our 'ROI' IT Managed Services are designed with a different incentive. With our Shared Services Pool, your unused monthly investment will be bucketed towards strategic projects to get you towards your ideal IT end-goal.

Business Transformation

The cloud is bringing enterprise-technologies to smaller organizations - but you need an enterprise-caliber provider to deliver. At Softlanding, our 'ROI' IT Managed Services are designed with a different incentive. With our Shared Services Pool, your unused monthly investment will be bucketed towards strategic projects to get you towards your ideal IT end-goal.

Our Business Transformative Portfolio Includes: 

  • •   vCIO Services

  • •   IT Simplification and Automation

  • •   Business Analysis & Technology Strategizing

  • •   Business Process Optimization

  • •   Mobile Workforce Optimization

  • •   Data Analytics

  • •   Cloud Management

  • •   Application Modernization

  • •   Security

  •  

End-to-end Infrastructure Support

Whether its SharePoint, Exchange, Skype for Business, System Center, Azure, O365 or your whole IT infrastructure - we got you covered so you can focus on what matters most - your business.

Softlanding is an award-winning Microsoft Gold Certified Partner with a deep technical bench of IT best-practices, strategies, and knowledge to provide strategic guidance and proactive insight into the health of IT systems and IT service delivery.

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"Softlanding has exceeded our expectations in understanding our organization inside and out to provide us with trustworthy technology solutions within our means. They have our best interests in mind, acting more like a partner than a vendor. Their transferable support bucket helps us save for future technology investments."
Elena Yepes
IT manager, Tides Canada

What’s Your Office 365 ROI?

A traditional MSP's happiest day is when their customers don't call; Our happiest day is when we bring you one step closer to your IT goal. Are your ready to go on a journey?

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