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A Total Cloud IT Managed Services

Tides Canada leans on Softlanding as an IT Managed Services Provider to monitor, manage and resolve IT systems so they can focus on what's important - their business.

  • 160+ employees
  • National charity promoting social equity and economic prosperity across their three locations in Canada. Headquartered in Vancouver, BC
  • Non-profit Organization

Challenge

  • With only 2-3 IT personnel to support their three offices and 160 employees spread across Canada, Tides Canada needed technical support to ensure steady service during peak periods of the workday coast to coast

  • A cloud-strategy and support in helping them rid their infrastructure and reduce their IT operational burden

  • Day-to-day support and sustainment activities that consumed much of their in-house IT resources - leaving strategic IT planning by the wayside 

  • Siloed IT processes and platforms needed to be streamlined and supported

Solution

  • Tides Canada looked to Softlanding through their IT ROI  managed services, for assistance in consolidating and moving their IT environment to the cloud while also helping them to manage day-to-day support and sustainment activities that usually consumed much of their in-house IT resources.

  • Softlanding's IT Managed Services have improved Tide Canada's ability to operate their three locations in an "always available" manner.

  • Softlanding's after-hours support helps Tides Canada keep their operations running at all time to avoid any workplace downtime.

  • IT ROI provided a transferable reactive support bucket, giving greater motivation for Tides to improve their IT technologies. "With Softlanding, we have been able to move our workloads to the cloud at a faster, more effective approach in comparison to our past solutions providers," said Anne-Marie Johnson, Chief Operating Officer.

The Results

  • Save +$50k in Support Services

  • With almost 90% of Tide's previous issues stemming from their terminal servers, Outlook and their old instance of SharePoint, moving to Softlanding's managed services has helped Tides Canada improve efficiency and reduce their reliance on ad-hoc technical support.

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A Partnered Approach to Managed Services

As a solutions provider with a personal interest and industry knowledge of enabling technology to help clients advance their mission, Softlanding acts an advisory partner that compliments their internal IT team helping them achieve their goals while also providing assurance that their IT environment is secure and available 100% of the time.

Maximize Investments in Office 365

Initially investing in Office 365 to offer their staff the ability to work from home, Tides Canada has made use of the full suite of products including PowerBI for advanced analytics, and Skype for Business - to replace their legacy telephone system, saving them $108k/year.

Transferrable Support Bucket to Use Towards Strategic IT

Additionally, the benefit of having Softlanding's transferable reactive support hours bucket gives greater motivation for Tides Canada to improve their IT technologies.

Reduced Physical Server Expenses to $4.5k/year

By moving to the cloud, Tides Canada has reduced their physical server expenses from $50k to $4.5k/year. Additionally, the reduction in space has reduced Tide's rent expense which was originally reserved as a space for their servers and VMs.

Time to Focus on Strategic Priorities

Now with Softlanding as a managed service partner, Tides Canada has more time to allocate to projects to keep pace with organizational goals and demands.

"Softlanding has exceeded our expectations in understanding our organization inside and out to provide us with trustworthy technology solutions within our means. They have our best interests in mind, acting more like a partner than a vendor. Their transferable support bucket helps us save for future technology investments."
Elena Yepes
IT Manager, Tides Canada

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